Refund Policy 

Thank you for shopping at mastertools.lk. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 7 days from the date of purchase. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Proof of purchase (invoice or receipt) is required for all returns.

Refunds

Once we receive and inspect your return, we will notify you about the status of your refund. If approved, we will initiate a refund to your original payment method. Shipping charges from the initial purchase are non-refundable.

Exchanges

If you need to exchange an item for a different size, model, or type, please contact our customer support team within 3 days of receiving your order. We will guide you through the exchange process.

Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

• Gift cards
• Damaged or Defective Items

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with photos and details of the issue. We will arrange for a replacement or full refund, based on your preference and product availability.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).
• In cases of our error, we will provide a prepaid shipping label.

Processing Time

Refunds and exchanges will be processed within 5 business days after we receive your return. The refund amount may take additional time to reflect in your account, depending on your payment provider.

Contact Us

For any refund-related queries, feel free to reach out to our customer support team at:
? [email protected]

? 0777138223

We are here to assist you and ensure a hassle-free shopping experience!